Frequently Asked Questions

Everything you ever wanted to know about Chaises Nicolle®

Nicolle® chairs and stools

Where are Nicolle® stools and chairs manufactured?

Nicolle® chairs and stools are manufactured in France’s Ile de France region in the city of Meaux, around 40km west of Paris.

How to choose your Nicolle® Chair?

To choose the height of your seat: You need around 30cm between the seat and the worktop height

Where can I buy Chaises Nicolle® products?

For a list of distributors, visit the page DISTRIBUTORS on this website.

Or visit our showrooms in Paris:

CHAISES NICOLLE
106 rue Vieille du Temple
75003 – PARIS

Opening hours:
Tuesday, Friday and Saturday 11:00-13:00 and 14:00-19:00

Buy Nicolle® stools and chairs online

Can I order custom colours?

Yes, for a fixed fee of €80 inc. VAT, you can personalise your NICOLLE® chairs and stools with original colours from the RAL colour chart.

For orders over 6 units per colour, these fees are free of charge!

To put it another way, if you order 6 chairs or 6 stools the same “special” colour, you don’t pay the additional fee.

Why not request a personalised quote on our website?

What payment methods do you accept?

You can use the following payment methods:

Cheque (French banks, in euros only)
Bank transfer
Credit or debit card: secure payment via STRIPE or SUMUP.
PayPal

How long is the delivery time?

Generally speaking, we can deliver within a maximum of 10 days.

Can I change my delivery address after I order?

Sure! As long as we haven’t sent your order out, you can still change the delivery address.

If you need to a make change, simply contact the Chaises NICOLLE® team:

By email contact@chaises-nicolle.fr
By telephone: (+33) 01 42 71 61 37
Using the Contact form

I want to place an order, but my country isn't on the list. What can I do?

If your country isn’t on the list, please contact the Chaises NICOLLE team:

By email: contact@chaises-nicolle.fr
By telephone : (+33) 01 42 71 61 37
Using the Contact form

Once we receive your order, we’ll send you a quote including delivery charges to your location.

I ordered online but I experienced a problem during payment. How can I be sure that my order has been accepted?

If you encounter a problem with your online order, please contact us:

By email: contact@chaises-nicolle.fr
By telephone: (+33) 01 42 71 61 37

I placed an order online, but I didn't receive a confirmation email. How can I be sure that my order has been accepted?

If you encounter a problem with your online order, please contact us:

By email: contact@chaises-nicolle.fr
By telephone: (+33) 01 42 71 61 37

Can I order by telephone?

If you are unable to complete your order online, or if you don’t want to order online, we can record your order and send you an invoice by email.

Please contact us:

By email: contact@chaises-nicolle.fr
By telephone: (+33) 01 42 71 61 37

You are the owner of a Nicolle® chair or stool

There are marks on the seat/I can see weld marks. Is this normal?

Yes, it’s totally normal.

The traditional craft technique used to assemble NICOLLE® chairs is spot welding.

These spot welds are visible on NICOLLE® products and are one of their distinguishing features.

The backrest on my chair moves. Is this normal?

Yes. The back support on NICOLLE® chairs are made using a special metal that allows a special flexibility to work in harmony with the movement of your back.

How do I care for my Nicolle® chair or stool?

Simply dust it with a dry or slightly damp cloth.

Never use abrasive or harsh chemical cleaning products.

Avoid exposing your chair to excessive humidity.

Can I use my Nicolle® chair or stool outdoors?

Chairs and stools from the Metal collection can be used outside, on condition that you don’t leave them outside all the time and not by the seaside.

To protect against rust, we recommend a polyzinc undercoat (price €8 ex. VAT per chair).

This undercoat is compatible with all paint finishes (standard and custom colours), but not with varnished finished (Matte Dark Steel or Glossy Varnish Raw) as the undercoat is coloured.

Chairs and seats in the Wood & Metal and Loom & Metal collections, as well as leather pads cannot be used outdoors.

I have a Nicolle® stool, can I add a back support to turn it into a chair?

If you have a stool from the Wood & Metal range, you can add a “back support kit” (backrest + bracket + screws) to convert it to a chair as the back support bracket screws onto the wood and the set is pre-drilled to enable assembly.

f you have a Metal or Loom & Metal stool, this is not possible as the brackets require welding to the seat prior to painting.

My question isn't in the FAQs

If you couldn’t find your question in these FAQs or if you have a specific question, contact us:

By email: contact@chaises-nicolle.fr
By telephone: (+33) 01 42 71 61 37
Using the Contact form